800 Collection Stainless Steel Cutlery
800 Collection Stainless Steel Cutlery
|ON-800-05||Salad spoon & Salad fork|
|ON-800-16||Ice cream spoon|
Purchase of products
Purchase of products
． If you do not receive a confirmation email/SMS (including promotional/spam boxes) after placing an order, please contact customer service to ensure that the order is successfully placed.
． All bakery products are measured by hand, the sizes are for reference only. There may be slight deviations in size. The store will not accept any refund requests for product size deviations.
．Since some of the baking tools are handcrafted, each product may not be completely consistent or flawless. Some of our molds will be stained during processing and spraying, or when it is baked in a high-temperature oven, the spots and scratches generated by the contact with the conveyor belt are normal phenomena, it is not quality defects. Scratches, bumps, deformation of the outer packaging, moisture in the outer box, and/or smell contamination that may be caused during transportation are not included in the scope of defects. Please read carefully before placing an order. If the product needs to be replaced, the customer can contact the customer service to exchange the product within 3 days of receipt, and bear the return shipping cost.
． Due to the different color rendering of each computer, as well as due to the different lighting at the shooting location and each person's definition of color, the color of the product shown in the photo cannot be 100% exactly the same. Please refer to the actual product for color. Please consider carefully before placing an order. The store will not accept any refund application for product pictures and physical differences.
Shipping (Hong Kong only)
- Free shipping on net spending of HK$300 or above, our store uses SF Express to provide delivery service
- Spending less than HK$300 will be arranged by SF Express (shipping fees are calculated by volume+ weight)
SF Express : Including residential delivery, SF station* and EF Locker* (*When checking out, you can directly fill in the SF code in the delivery address column.)
- Do not use a PO Box as your shipping address.
- SF Express is only suitable for orders shipped to Hong Kong. Sorry for any inconveniences caused.
- After confirming the payment is successful, it usually takes 1-3 working days to process and send out the order, depending on the stock.
- Under normal circumstances, the standard delivery service arrives at the delivery address within 2-3 business days. Orders in remote areas of Hong Kong will take an additional 3 to 4 working days to arrive.
* Customer should consider the risk of shipping before purchasing. If the product is lost during the shipping period, the customer must bear the loss.
** If the item is out of stock and does not met the minimum requirement of HK$300 for free SF delivery, we will change it to SF receiver pay. We apologize for this incident.
*** Please notify customer service if you would like to send multiple orders together and mail it in one waybill/package. If we did not receive your notification regarding this matter, we will automatically sent out the order as it is, and we will not accept the request for a refund of the shipping cost.
Other overseas customers
．Please note that the freight and all customs duties must be paid by the customer. Since the freight is calculated by weight, it needs to be quoted independently for each order. The customer can choose to quote first and pay the freight together with the same order, or contact customer service and pay the freight separately after placing the order.
．The customer should consider the risk of shipping before purchasing. If it is lost during the shipping period, the customer shall bear the loss by himself.
．For international orders, if you need to use the designated courier company for quotation, please contact customer service directly through E-mail/Whatsapp, otherwise, it will be charged and sent by the general Hongkong Post (air freight).
Out of Stock
In case of out-of-stock situation, we will notify the customer as soon as possible and arrange a refund.
Designated electronic products have a licensed warranty period (excluding self-repair, product host or accessories entering water, man-made damage, not using the instructions, exceeding the warranty period, revision, etc.) The warranty period and maintenance center information have been indicated in the product details, which is convenient for customers to inquire.
． We do not accept exchanges unless it effect the use of the product or it is defective. Since some of the baking tools are made by hand, each product may not be completely consistent or flawless. Some of our cake mold will be stained during processing and spraying, or when it is baked in a high-temperature oven, the spots and scratches generated by the contact with the conveyor belt are normal phenomena, it is not quality defects. Scratches, bumps, deformation of the outer packaging, moisture in the outer box, and/or smell contamination that may be caused during transportation are not included in the scope of defects. Please read carefully before placing an order. If the product needs to be replaced, the customer can contact the customer service to exchange the product within 3 days of receipt, and bear the return shipping cost.
．Due to personal hygiene considerations, there is no exchange for all food items.
．We do not accept exchange requests due to preferences, size deviations and color differences.
．All orders are non-refundable after payment is confirmed! All ingredients, discounted items and gifts are non-refundable!
．Due to personal hygiene considerations, all ingredients and other items are not returned.
．Please check the product immediately after receiving it. If you find any defects (affecting use) in a new and unused condition, please contact customer service on the day of receipt, attach pictures and describe the defects in detail. Please do not send the product back without contacting customer service.
．If you receive a defective product, please send it back within 3 days after confirm with customer service via e-mail or whatsapp (you will be responsible for the round-trip shipping cost). If it is overdue, it will not be accepted. We will replace the same product for the customer once we confirm it is defective. If the replacement product is out of stock, we will make a refunds to you.
．Returns are not accepted for the following reasons: personal tactile perception, a little thread loss, small flaws that do not affect use, photo color difference (each computer has different color rendering and each person has different color definitions), Inconsistency in size (detailed dimensions are provided on the webpage for reference only, if you need exact measurement of the product, please contact customer service before placing an order), the product is different from what you imagined, the dye or the smell of storage, the damage to the packaging bag/box during transportation, and/or man-made damage and other situations that occurred after receipt. Please note that there are no refundable shipping charges for returns. MINGBAN reserves the right to update its shipping policy at any time without notice.
Please note that there are no refundable shipping charges for returns.
MINGBAN reserves the right to update its shipping policy at any time without notice.
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