The pre-order process is just like placing an order, just with a slightly longer wait. Currently, it takes an additional 10-14 business days (estimated 3 weeks) from the date of order to be produced and shipped to you.
Please read the following instructions before purchasing pre-order products. By placing an order for pre-order products, you agree to the following terms, thank you! :
1. This pre-order product is ordered from the manufacturer based on your order. We will not accept any cancellation, exchanges, refund of the order after pre-order is confirmed and paid in full.
2. This pre-ordered product is ordered by the company from the manufacturer based on your order. Except for the return and exchange of goods due to product defects. Please note that most of our products are hand-made, and each product may not be completely consistent or flawless. Thus, scratches, stained, or spots on the pre-order products are not in the scope of defeats. (The mold will be stained during processing and spraying, or when it is baked in a high-temperature oven, the spots and scratches generated by the contact with the conveyor belt are normal phenomena, not quality defects! Some baking tools are hand-made, and each product may not be completely consistent or flawless. Scratches, bumps, deformation of the outer packaging, moisture in the outer box, and/or smell contamination that may be caused during transportation are not included in the scope of defects)
3. Pictures are for reference only, everything is subject to the actual product. Order cancellations, refunds, returns and exchanges are not allowed.
4. The estimated arrival date of the pre-order product is only an estimation. Order cancellations, refunds, returns and exchanges are not allowed. There are many external factors (weather, holidays, flight delays etc.) that might caused estimated arrival date to be longer than expected. Please contact us for more info on your pre-order order.
5. After order is paid in full but the product is no longer available or canceled due to outage (out of stock), the manufacturer's inability to produce, or other factors beyond the company's control, the pre-order amount will be refunded in full. Please contact us for more info on your pre-order order.
6. After the pre-ordered goods arrive to our warehouse, we will send them out according to the address you filled in when ordering. If you need to change the shipping information, please contact us before we ship it out.
7. We only accepts Payme and FPS as payment for Pre-order orders.
MINGBAN reserves the right to update its policy at any time without prior notice.
In the event of any legal dispute, MINGBAN reserves the right to make the final decision.
I have read and agreed to the above terms and conditions of MINGBAN after-sales service.