Local / International Shipping Policy
Local Shipping (Hong Kong only)
- Free shipping on net spending of HK$300 or above, our store uses SF Express to provide delivery service
- Spending less than HK$300 will be arranged by SF Express (shipping fees are calculated by volume+ weight)
SF Express : Including residential delivery, SF station* and EF Locker* (*When checking out, you can directly fill in the SF code in the delivery address column.)
- Do not use a PO Box as your shipping address.
- SF Express is only suitable for orders shipped to Hong Kong. Sorry for any inconveniences caused.
- After confirming the payment is successful, it usually takes 1-3 working days to process and send out the order, depending on the stock.
- Under normal circumstances, the standard delivery service arrives at the delivery address within 2-3 business days. Orders in remote areas of Hong Kong will take an additional 3 to 4 working days to arrive.
* Customer should consider the risk of shipping before purchasing. If the product is lost during the shipping period, the customer must bear the loss.
** If the item is out of stock and does not met the minimum requirement of HK$300 for free SF delivery, we will change it to SF customer pay. We apologize for this incident.
*** Please notify customer service if you would like to send multiple orders together and mail it in one waybill/package. If we did not receive your notification regarding this matter, we will automatically sent out the order as it is, and we will not accept the request for a refund of the shipping cost.
International Shipping Orders
． Please note that the shipping fee and all customs duties must be paid by the customer. Since the shipping fee is calculated by weight/volume, each order needs to be quoted separately. Customers can choose to quote first and pay the shipping fee together with the same order, or contact customer service after placing the order and then pay the shipping fee separately.
． Tariff are charge differently in different regions.
． Customers should consider the risk of delivery before purchasing. In case of loss during transit, customers are responsible for the loss.
． For international orders, if you need to use the designated courier company for shipping, please contact us directly via Email/Whatsapp, otherwise it will be charged and sent according to Hong Kong Post (air freight).