Refund/Exchange Policy

Out of Stock

If there is a shortage or out-of-stock situation, we will notify the customer as soon as possible and arrange a refund or exchange for other products with the difference in price.

Product Care

Designated electronic products have a genuine warranty period (excluding self-repairs, product host or accessories submerged in water, man-made damage, failure to use in accordance with the instructions, expiration of the warranty period, revision, etc.). The warranty period and maintenance center information are noted in the product details for the convenience of customers.

Exchange

． Some baking tools may be hand-made, and each product may not be completely consistent or flawless. The outer box of the product may be squeezed during transportation, and the product may have slight scratches. For those who have strict requirements for this, please consider it carefully before placing an order. If the product needs to be replaced, the customer can contact customer service on the day of receipt to exchange the product and bear the return shipping costs.

． Due to personal hygiene considerations, all food items and other items are not exchangeable.

． Exchange requests due to preferences, size deviations, color differences, etc. are not accepted.

Returns

． All orders are non-returnable after payment is confirmed! All food ingredients, special price items and gifts are non-returnable!

． Based on personal hygiene considerations, all food ingredients are non-returnable.

． Please check the product immediately after receiving it. If you find any defects (affecting the use) in a brand new and unused condition, please contact customer service on the day of receipt, attach pictures and describe the defects in detail. Please do not send the product back without a confirmation from us.

． If the customer notices any damage or omission in the goods at the time of receipt, they can first record the goods in photos and contact us within 3 days after receiving the goods and provide the relevant order number and receipt. If a defect is found (affecting use) and a return is required, the customer is responsible for the shipping costs, keeping the goods intact packaging (unused) and ensuring that their assembly status is consistent with the time of receipt. Please contact customer service on the day of receipt with pictures and details of the defects.

． Returns are not accepted for the following reasons: personal tactile perception, slightly falling threads, minor defects that do not affect use, color difference in photos (each computer displays different colors and each person has different definitions of color), size inappropriate (detailed sizes are provided on the website, please consider or consult customer service before placing an order), product is different from imagination, dye or storage smell, packaging bag/box damaged during transportation, man-made damage after receiving the package, etc.

Please note that shipping costs are not refundable for returns.

MINGBAN reserves the right to update its delivery policy at any time without prior notice.

In the event of any legal dispute, MINGBAN reserves the right to make the final decision.
I have read and agreed to the above terms and conditions of MINGBAN after-sales service.